Natural Botanicals Inc.
Bringing the exquisite beauty of nature indoors... Naturally!
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TERMS AND CONDITIONS:

New Accounts: We sell wholesale to the trade only. To open a new account, contact us for a new customer application. This form will need to be completed and returned to us along with a copy of your state resale tax certificate. Orders to new accounts will be shipped/billed on Credit Card for a minimum 6 month period. Min Order $100 or $10 handling fee will be added.

Prices: All prices are subject to change without notice. We reserve the right to bill all shipments at current prices in effect at the time of invoicing.  All weights and measures listed are approximate. Occasionally we find it necessary to change bunch sizes and/or case quantities and we may revise our pricelist several times during the year. We will be happy to e-mail our current pricelist upon request.

Backorders/Cancellations: Backorders are shipped without notice unless a cancellation date is specified in writing. When your order is ready to be shipped, any item not available will be placed on backorder unless instructed otherwise and will ship when the item arrives unless cancelled in writing prior to shipment.

Shipping/Handling: Shipping cost will generally range between 10% - 25% depending on weight and size of the products ordered. This is not a quote. It is an average percentage that will vary for each order. Most items are shipped F.O.B. Des Moines, IA. As some of our items are grown and processed in more than one location, we reserve the right to change, without notice, the FOB origination point at our discretion and as product availability necessitates. If in doubt, please ask. Some items are oversized and may incur extra box fees and or O/S fees from carriers. We do our best to package and ship as cost effectively as possible for our customers. If freight costs are a concern, please let us know in writing when you place the order, so we can provide you with an estimate. If goods are damaged or short-shipped due to carrier, sign off waybill accordingly, and file the claim with the delivering carrier immediately. Our responsibility ceases when the carrier accepts your shipment. Do not destroy original carton and packaging until the carrier has made an inspection. We ship via UPS. All shipments include a handling/insurance fee. Requests to ship via Fed-ex can be accommodated, however these shipments will be assessed a special handling fee with a $20.00 minimum as we do not have regular pick up service from Fed-ex. Sorry, but we cannot ship to P.O. boxes.

LTL Shipments: We add a $10 - $15 per pallet fee for all palletized shipments. Any after delivery accessorial or special services fees assessed by carrier will be billed back to the customer.

Claims: Merchandise should be inspected upon arrival. If there is a problem, call our customer service dept. immediately, and we will work with you to correct the problem.  No claims will be considered after 5 days of receipt of goods.

Returns: Please read the following return policy carefully! No returns will be accepted unless a prior agreement has been made with Natural Botanicals and you have been given a Return Authorization #. A restocking fee of 20% will be assessed to any approved requests to return merchandise not shipped in error or defective. All freight costs – in both directions are the responsibility of the customer. To receive credit, returned items must be carefully packed in the original packaging (sleeves and cartons) without customer alterations (i.e. customer price tags or bar codes, torn or dirty sleeves, etc.) No returns will be accepted after 15 days from invoice date!

Privacy Policy: We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our website, but please note that any information collected is for our personal business use only, and will never be shared with or sold to third parties.

Security Policy: We use Secure Sockets Layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. Your personal information, including your credit card number, name, and address are all safely encrypted so that they cannot be read over the internet.

Payment Terms and Policies:

Customers without Net Terms: We accept Visa, MasterCard, Discover and American Express. Your Credit Card will be charged at the time of shipping.

Special orders: A 50% non refundablle deposit must be paid when the order is placed. The remaining 50% and freight charges will be collected when the order is shipped.

Customers with Net 30 Terms: To HIGHLY QUALIFIED accounts are a firm Net 30 days from invoice date, upon credit approval. A 1.65% per month finance charge will be added to all accounts which are past due. A $50.00 charge will be assessed for each returned check. In the event it becomes necessary to employ a collection agency to aid in the recovery of any debt owed by the debtor, Natural Botanicals shall be entitled to recover, in addition to the amount due, all of its collection costs and attorney’s fees. Consent is implied with order.